Action Gate Automation is committed to supplying high-quality products and delivering reliable service and support. All CENTSYS products are manufactured to high standards and are thoroughly inspected and tested prior to distribution.
As an official Centsys distributor, consumers who sourced products through Action Gate Automation benefit from warranties provided by FAAC Technologies Australia Pty Ltd in relation to their products. Generally, this means that they warrant the replacement of defective components for a period of 2 years from installation. Certain products have a shorter warranty period and the product warranty may be voided due to incorrect installation or mis-handling. Detailed warranty terms can be found here.
Please contact our team if you have any concerns or would like to discuss a warranty issue.
Please complete all required fields on the warranty form, and a member of our team will be in touch to assist with your claim.
Where equipment is required to be returned for assessment or repair, please contact our team prior to shipping.
Return Address
Action Gate Automation Pty Ltd
7 Lucknow Crescent
Thomastown VIC 3074
Phone: (03) 9469 3600
Email: sales@actiongate.com.au
Please Include:
Important Notice
Labour charges, travel costs, and call-out fees are not covered under the manufacturer’s warranty. Where equipment has been installed by a third-party contractor or installer, customers should contact their original installer as a first point of support where appropriate.
Action Gate Automation provides:
Where repair costs are likely to exceed reasonable expectations, a quotation will be provided for approval prior to work commencing.
Equipment deemed beyond economical repair may require replacement. In these circumstances, recommendations and quotations will be provided before any work proceeds.
Testing and inspection services performed without repair do not extend any warranty period.
Customers must ensure all equipment submitted for repair is accurately documented when lodged with Action Gate Automation.
Items not collected within three (3) months of notification may be disposed of or sold to recover storage and administration costs. This includes:
Proof of ownership may be required prior to the release of repaired equipment
